Shopping Guide

Shopping at Thuy Sinh Viet is simple. Follow the steps below for the best shopping experience.

01

Select products

Browse the product catalog and click on the product you want to buy to see details.

02

Contact to order

Message via Shopee, Facebook or call hotline 0909 536 892 for advice and ordering.

03

Confirm order

We will confirm the order, quote shipping costs and send payment information.

04

Payment

Pay via bank transfer, e-wallet or COD (Cash on Delivery).

05

Packing & Shipping

Products are carefully packed and handed over to the shipping unit within 1-2 working days.

06

Receive & Feedback

Inspect goods upon receipt. If there are any issues, contact us immediately within 24 hours.

Shopping Channels

  • Shopee: shopee.vn/thuysinhviet — Shop online, diverse payment methods
  • Facebook: Message via fanpage for direct ordering and consultation
  • Hotline: 0909 536 892 — Call during business hours (8:00–21:00)
  • In-store: 135/4 Bui Quang La, Ward 12, Go Vap Dist., HCMC

Payment Methods

  • Bank transfer: Vietcombank, Techcombank, MB Bank (account info sent via chat)
  • E-wallet: MoMo, ZaloPay, VNPay
  • COD: Cash on delivery (applicable to some areas)
  • Shopee Pay: When buying through Shopee platform

Shopping Notes

  • Carefully check product information, especially care requirements before ordering.
  • For aquatic plants and live fish, make sure you have prepared a suitable environment before receiving.
  • Take a video/photo when opening the box as evidence in case of a complaint.
  • Contact immediately within 24 hours if you discover the product is damaged or not as described.
Shipping Information →Returns & Refunds →