Find quick answers to the most common questions. Can't find your answer? Contact us.
Ordering & Payment
How do I place an order?▾
You can order via Shopee (shopee.vn/thuysinhviet), Facebook message, call our hotline 0909 536 892, or Zalo. See the Shopping Guide for detailed instructions.
What payment methods are accepted?▾
We accept: bank transfers (Vietcombank, Techcombank, MB Bank), e-wallets (MoMo, ZaloPay, VNPay), COD, and Shopee Pay.
Can my order be canceled?▾
You can cancel for free before we confirm shipping. Once handed to the carrier, the order cannot be canceled, but you can refuse to accept the package.
Can I change my delivery address after ordering?▾
You can change it if the order hasn't been shipped yet. Contact our hotline 0909 536 892 immediately for assistance.
Shipping & Delivery
How long does delivery take?▾
HCMC: 1–2 days. South: 2–3 days. Central: 3–5 days. North: 4–6 days. Same-day delivery available in HCMC inner city if ordered before 10:00.
How much is the shipping fee?▾
Fees range from 20,000–80,000 VND depending on the area. Free shipping for orders over 500k in HCMC, and over 1M nationwide.
How do I track my order?▾
Once shipped, you'll receive a tracking code via SMS/Zalo to track on the GHN, GHTK, or J&T website.
Do you ship to islands?▾
We can ship to major islands with shipping services. Please contact us to check availability and extra fees.
Products
Are aquatic plants guaranteed to be alive on arrival?▾
We guarantee they arrive alive. If dead on arrival, please take a video/photo and contact us within 24 hours for support/replacement.
What do I need to prepare before receiving aquatic plants?▾
Have your aquarium ready with proper water, temperature (24–28°C), filtration, and lighting. Acclimate plants for 30 minutes before planting.
Are product images accurate to reality?▾
We strive for realistic photos. However, colors may vary by display and lighting. Leaf size and color also vary by batch and season.
Can I order in bulk/wholesale?▾
Yes! Contact us directly via Zalo 0909 536 892 for wholesale quotes and special bulk order discounts.
Returns & Warranty
What is your return policy?▾
We accept returns within 24 hours for damaged/dead on arrival items, and 7 days for items not as described. See the Returns & Refunds page for details.
What should I do if I receive damaged goods?▾
Record an unboxing video immediately (important!), take photos of the damaged product, and contact hotline 0909 536 892 within 24 hours. We will resolve it quickly.