Thuy Sinh Viet is committed to protecting the privacy and personal information of our customers. This privacy policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
We may collect the following types of information:
- Personal information: Full name, email address, phone number, delivery address when you place an order or contact us.
- Payment information: We do not store bank card details. All transactions are processed through secure payment gateways.
- Device information: IP address, browser type, pages you visit to improve user experience.
- Cookies: Cookie data to remember your preferences and improve website performance.
2. Purpose of Use
Your information is used to:
- Process and deliver your orders
- Send order status and shipping notifications
- Provide customer support and resolve complaints
- Improve products, services, and website
- Send promotional information (if you have opted in)
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information to third parties. We only share information in the following cases:
- With delivery partners to fulfill orders (name, address, phone number)
- With payment gateways to process transactions
- When required by law enforcement authorities
4. Information Security
We apply appropriate technical and organizational security measures to protect your information from unauthorized access, loss, or disclosure, including:
- SSL/TLS encryption for all connections
- Internal access restriction based on the principle of least privilege
- Regular security audits
5. Your Rights
You have the right to:
- Request to view, correct, or delete your personal information
- Opt out of marketing emails at any time
- Request restriction of data processing
- File a complaint with the competent data protection authority
6. Policy Changes
We may update this privacy policy from time to time. Significant changes will be notified via email or a prominent notice on the website.
7. Contact
If you have any questions about the privacy policy, please contact us:
- Email: privacy@thuysinhviet.com
- Hotline: 0909 536 892
- Address: 135/4 Bùi Quang Là, P.12, Q. Gò Vấp, TP. HCM